At CSN-CB’s AutoTech in Victoria, we love hearing back from customers that had their expectations met and exceeded by our very capable mechanics and service staff. If you would like to share your experience with our staff and website readers, please contact us and let us know how we’re doing. It always makes our day!
10 Zillion Thanks
10 zillion thanks for your good work in being instrumental that my Queenie got a new side mirror. I promise not to have another run-in with the concrete post I park next to. Stupid thing—it should have moved.
- The totally grateful, Ilona D.
The Little Things
Nicole, thank you for the cheerful efficiency you show at the front desk. Thank you, Brian, for doing your best to make sure that the best was done for me (a novel experience these days). And, thank you, Randy. Every day I notice some other little thing you did. Even the “wet dog” smell (we don’t have a dog) is gone.
- Martina C.
Thanks for making things right with my car. I appreciate all your efforts!
Felt Taken Care Of
We wanted to thank Brian Sutton, Nicole, and another person we can’t remember for giving us terrific service and an excellent job/work. We felt taken care of and would surely recommend you to others. Keep it up!
- Sincerely, Cale & Melissa C.
Exceptional Service from Beginning to End
Dear Mr. Barker,
I recently had the misfortune of being involved in an accident while driving my trustworthy and well-maintained 4Runner. It’s a ’97 with over 300,000 kms on it so I was concerned right away that the insurance company would “write it off.”
I spoke with your Estimator/Technician, Steve Horrick, and he immediately understood that I would truly like to keep that truck. Over the course of less than a week, the estimate had been completed, the appraiser had placed a value on my truck, and I was pleasantly surprised to hear that it would, indeed, be repaired.
Within another 2 weeks I had the call that my truck was ready to pick up.
The quality of the workmanship is to notch, I cannot find fault with their work. In particular, the fantastic paint match they did. What I found more impressive, and it’s the reason I’m writing this letter, is that throughout the whole process, from estimate right through to cleaning my truck inside and out when they were finished, they were above and beyond professional. I really felt they cared about their work and it showed; not just in the most up-to-date technology they have and the cleanliness of their shop, but more so in the way I was treated as a customer. CSN-CB’s AutoTech restored my faith in the concept of “service.”
So, thank you, Chris and Steve. If any of my inner circle of friends has the same misfortune I did and needs their car repaired, I would not hesitate to recommend you guys.
All the best,
- Michael J. M.
Architect, AIBC, MRAIC LEED™ A.P.